Healthcare Privacy Notice

🔒 Your Health Information is Protected
This notice explains how we handle your personal health data under the Jamaica Data Protection Act 2020 and Regulations 2024 (the "JDPA").

📋 About This Notice

Data Controller

Downtown Medical Centre
72 Harbour St., Kingston, Jamaica
Phone: 876-967-3443 | Email: buellimited@dmedwell.com

This notice describes how Downtown Medical Centre collects, uses, and protects your personal health information in compliance with the JDPA.

📊 Your Personal Data

What We Collect

Medical and dental history - Previous conditions, treatments, medications
Contact details - Name, address, phone, email, emergency contacts
Treatment information - Diagnoses, procedures, prescriptions
Diagnostic records - X-rays, lab results, test reports
Billing data - Insurance information, payment records

Why We Use Your Data

Provide healthcare services and coordinate your care
Process payments and manage insurance claims
Comply with professional standards and legal requirements
With your consent: Quality improvement, research, public health reporting

🔐 Lawful Basis for Processing

General personal data: Vital interests (protecting your health), consent, legitimate interests (healthcare administration), professional obligations, and legal requirements

Sensitive health data: Processing necessary for medical purposes by health professionals who owe a duty of confidentiality (Section 24(1)(i) JDPA)

🛡️ How We Protect Your Data

Role-based access - Staff only access data needed for their job and your care
Audit monitoring - All record access is logged and monitored
Ongoing training - Regular, mandatory data protection training
Secure systems - Encryption, access controls, regular security updates
Need-to-know principle - Data shared only when necessary

⚖️ Your Rights Under the JDPA

You have these rights regarding your personal data under the JDPA:

📄 Access (Section 6)

Request copies of your data within 30 days

Form 2

🛑 Prevent Processing (Section 11)

Stop processing if causing damage or distress

Form 3

🤖 Prevent Automated Decisions (Section 12)

Require human review of automated decisions

Form 4

✏️ Rectification (Section 13)

Correct inaccurate or incomplete data

Form 5

📦 Data Portability

Transfer your data to another provider

📧 Direct Marketing Objection

Opt out of marketing communications

Form 6

How to Exercise Your Rights

• Contact us at 876-967-3443 or buellimited@dmedwell.com
• Use official JDPA forms (available from Information Commissioner)
• Submit in writing with proper identification

Fees

• Electronic copies: Free* (may incur nominal processing fees for complex requests)
• Paper copies: $100 per page
• Audio/video copies: $1,000

🔄 Data Sharing

We share your data only when necessary with:

Healthcare providers - Medical and dental professionals involved in your care
Insurance companies - For payment and claims processing
Professional regulatory bodies - For compliance and oversight
Research institutions - Anonymized data only, with consent
Legal authorities - When required by law
Emergency services - When medically necessary
Authorized family/representatives - With your consent

📅 Data Retention

Medical and dental records are retained for 7 years after your last visit, or as required by professional regulatory standards and Jamaican law.

🌍 International Transfers

If we transfer your data outside Jamaica, we ensure appropriate safeguards are in place to protect your information according to JDPA standards.

🚨 Data Breaches

If a breach affects your data, we will:

Report to the Information Commissioner within 72 hours
Notify you within 72 hours with details of the breach, impact, and our response
Take immediate containment and remedial action

👥 Rights Delegation & Direct Marketing

Delegation: You may delegate your rights to others using official Forms 1A/1B, witnessed by Justice of Peace, Notary Public, or Consular Officer.

Direct Marketing: We will not use your data for marketing without explicit consent as required by the JDPA. You can withdraw consent anytime using Forms 3 or 6.

📞 Contact & Complaints

Downtown Medical Centre

Phone: 876-967-3443
Email: buellimited@dmedwell.com
Address: 72 Harbour St., Kingston, Jamaica

Information Commissioner

PCJ Resource Centre, 36 Trafalgar Road, Kingston 10
Phone: (876) 926-5622
Email: info@oic.gov.jm
Website: www.oic.gov.jm

✍️ Patient Acknowledgment

Full Name *

Sex *

Date of Birth *

📅 If under 18, parent/guardian acknowledgment required

⚠️ Invalid date - please check

👨‍👩‍👧 Guardian Acknowledgment Required
Since the patient is under 18, a parent or legal guardian must acknowledge this notice under JDPA regulations.

Parent/Guardian Information

Guardian Full Name *

Parent or legal guardian who has authority to acknowledge

Relationship to Patient *

Guardian Phone Number *

Guardian Email *

📧 Acknowledgment confirmation will be sent to this email

Patient ID (if known)

Leave blank if you're a new patient

Address *

City *

Parish *

Phone Number *

📱 Patient's phone number

Email (Optional)

📧 Patient's email (optional if guardian email provided)

I have received and read this Healthcare Privacy Notice *

I understand how my data will be used and protected *

I understand my rights under the JDPA *

I understand how to contact the Practice and Information Commissioner *

I consent to collection and use of my data as described in this notice *

Digital Signature *

By typing your name, you provide a legally binding signature.

⚠️ Signature must match the name entered above

📧 If you provided an email, you'll receive a confirmation copy